Data Privacy

TWH PRO's respects your personal privacy. This Data Privacy policy outlines how we collect, use, and protect your personal information when you contact us or request water heating services.

Data We Collect

• Contact details including your name, service address, telephone number, and email address provided during service inquiries.
• Equipment specifications including water heater brand, model number, serial number, and diagnostic error code logs.
• Payment transaction records required for billing, accounting, and warranty claim administration.
• Technical diagnostic data and written technician notes regarding plumbing, gas, and venting conditions on site.

How We Use Your Data

• To schedule arrival windows, dispatch service vehicles, and communicate real-time technician arrival updates.
• To process manufacturer warranty claims, order replacement parts, and document proof of required regular maintenance.
• To generate invoices, process authorized payments, and maintain customer service history records.
• We never sell, rent, or trade your personal contact details to third-party marketing companies.

Data Security

Customer records and electronic payment data are secured using industry-standard SSL encryption and access-controlled databases. Physical documents and digital service histories are retained strictly for warranty verification, accounting compliance, and future service continuity.